Privacy Policy —
khalavip Data Commitment

khalavip collects personal information that is necessary to provide you with a safe, legal, and enjoyable gambling experience. We collect only the minimum data required for each purpose. The categories of data we collect are described below.

Registration and Account Data: When you create a player account on khalavip, we collect your full name, date of birth, email address, Bangladesh-based mobile phone number, and a username and password of your choosing. This data is required to establish your account identity, verify your age (18+ requirement), and enable secure login.

Identity Verification (KYC) Data: To comply with Know Your Customer obligations and to prevent underage gambling and financial fraud, we may collect copies of your Bangladesh National Identity Card (NID), passport, recent utility bills, or bank statements. Mobile financial service account screenshots (bKash, Nagad, Rocket, or Upay) may also be requested to verify payment ownership.

Financial Transaction Data: We collect records of all deposits, withdrawals, and bonus transactions processed through your khalavip account. This includes the payment method used, transaction amounts in Bangladeshi Taka (BDT / ৳), timestamps, and transaction reference numbers. We do not store full card numbers — payment card data is handled by our PCI-compliant payment processors.

Gameplay and Betting Data: We collect records of all bets placed, games played, bet amounts, game outcomes, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and statistical analysis of Platform performance.

Technical and Device Data: When you access khalavip, our servers automatically collect your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and referring URL. This data is used for security monitoring, fraud detection, and site performance optimisation.

Communications Data: If you contact our support team via live chat, email, or a support ticket, we retain records of those communications including the content of your messages and the dates and times of contact. This data is used to resolve disputes, improve service quality, and maintain a record of account-related decisions.

Voluntary Data: If you participate in surveys, provide feedback, or respond to promotional questionnaires, we collect the information you voluntarily provide in those contexts. Participation is always optional.

khalavip processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we process personal data are as follows:

• Account Management: To create and maintain your player account, verify your identity, manage your login sessions, and process account-related requests such as password resets and account closure.
• Age and Identity Verification: To confirm that you meet the minimum age requirement of 18 years and that your identity matches the details provided during registration, in compliance with our responsible gaming obligations.
• Payment Processing: To process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), to verify that payments originate from accounts registered in your name, and to maintain accurate financial records.
• Service Delivery: To make the khalavip Platform, games, sports betting markets, live casino tables, and all associated features available to you in a functional, personalised, and reliable manner.
• Security and Fraud Prevention: To monitor account and transaction activity for signs of fraud, money laundering, bonus abuse, account takeover, and other prohibited behaviour. Our security systems may flag unusual patterns for manual review by our compliance team.
• Responsible Gaming: To monitor gambling patterns that may indicate problematic behaviour, to enforce self-exclusion agreements, to apply deposit and betting limits where requested, and to facilitate time-out or cooling-off periods as described in our Responsible Gaming policy.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, to respond to lawful requests from competent authorities, and to maintain records required for financial and legal accountability.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and maintain a history of account-related communications for quality assurance and accountability.
• Service Improvement: To analyse aggregated, anonymised usage data in order to improve the Platform's performance, user interface, game selection, and overall player experience.
• Promotional Communications: To send you information about khalavip bonuses, seasonal promotions (BPL season, Eid, Pohela Boishakh, Victory Day), and special offers — but only where you have provided explicit consent to receive such communications. You may withdraw this consent at any time.

khalavip does not sell, rent, or trade your personal data. We share your information only with the categories of recipients described below, and only to the extent strictly necessary for the stated purpose.

Game Providers: To deliver gameplay, we share necessary session data with our licensed game technology partners including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers receive only the minimum data required to initialise and manage your game session. They are contractually prohibited from using your data for any purpose beyond providing the game service.

Payment Processors: To process deposits and withdrawals, we share relevant transaction data with our payment service partners including bKash, Nagad, Rocket, Upay, and banking partners such as Dutch-Bangla Bank and BRAC Bank. Payment processors receive only the data required to authenticate and complete the specific transaction. Full card or mobile wallet credentials are handled directly by the payment processor and are not stored on khalavip's servers.

Identity Verification Partners: To conduct KYC checks, we may share your identification documents with trusted third-party identity verification services. These partners are bound by strict data processing agreements and are prohibited from using your documents for any purpose beyond completing the verification check requested by khalavip.

Legal and Regulatory Authorities: We may disclose your personal data to competent legal or regulatory authorities where we are required to do so by applicable law, court order, or lawful government request. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers: In the event that khalavip undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity. We will notify affected players in advance of any such transfer and ensure that the receiving entity commits to the same standard of data protection described in this policy.

No Third-Party Marketing: khalavip will never share your personal data with third-party marketing companies, advertising networks, or data analytics firms for the purpose of targeting you with third-party advertisements. Any promotional communications you receive will come exclusively from khalavip itself.

khalavip uses cookies and similar tracking technologies to make the Platform function correctly, to remember your preferences, and to understand how players use the site so we can continue to improve it. This section explains what types of cookies we use and how you can manage them.

What Are Cookies? Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as whether you are logged in, your preferred language, and how long your session has been active. Cookies do not contain executable code and cannot access other files on your device.

Managing Cookies: You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies will prevent key Platform functions — including login — from operating correctly. Disabling analytics cookies will not affect your ability to use any feature of khalavip.

No Cross-Site Tracking: khalavip does not use third-party advertising cookies or tracking pixels that monitor your browsing activity across other websites. Our analytics cookies are scoped exclusively to the khalavip domain.

Protecting your personal data from unauthorised access, loss, or misuse is a core operational priority for khalavip. We implement a layered set of technical and organisational security measures appropriate to the nature and sensitivity of the data we hold.

Technical Safeguards: All data in transit between your browser and our servers is encrypted using SSL/TLS protocols. Sensitive data at rest — including KYC documents and financial records — is stored in encrypted form on access-controlled servers. Our systems undergo regular security assessments and penetration testing.

Access Controls: Access to personal data is restricted on a strict need-to-know basis. Only khalavip personnel whose job role requires access to specific categories of data are authorised to view it. All staff who handle personal data receive data protection training and are bound by confidentiality obligations.

Incident Response: In the event of a data security incident that may affect your personal data, khalavip will conduct an immediate investigation and notify affected players without undue delay, providing clear information about what happened, what data was affected, and what steps we have taken to address the incident.

Data Retention Periods: We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status plus a minimum of 5 years following account closure, to comply with financial recordkeeping requirements.
• KYC Verification Documents: Retained for a minimum of 5 years from the date of verification, in line with anti-money laundering record retention obligations.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction.
• Support Communications: Retained for 3 years from the date of the most recent communication in a given support thread.
• Technical / Server Logs: Retained for up to 90 days for active security monitoring purposes, then deleted or anonymised.
• Anonymised Analytics Data: May be retained indefinitely as it cannot be linked back to any individual player.

As a player on khalavip, you hold a range of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary obstacles. To exercise any of the rights described below, contact our support team at support@khalavip (plain text — not a link) with a clear description of your request and sufficient information to verify your identity.

• Right of Access: You have the right to request a copy of the personal data khalavip holds about you. We will provide this information in a clear, structured format within a reasonable timeframe following identity verification.
• Right to Rectification: If any personal data we hold about you is inaccurate or out of date, you have the right to request that we correct it. You may also update certain account details directly through your account settings page.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where we have processed your data unlawfully. This right is subject to our legal retention obligations as described in the Data Security and Retention section above.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved, or where you object to processing based on legitimate interests pending verification of those interests.
• Right to Data Portability: Where technically feasible and where processing is based on your consent or contractual necessity, you may request a copy of your personal data in a machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for legal claims.
• Right to Withdraw Consent: Where you have given consent to a specific processing activity (such as receiving marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

khalavip integrates with a number of third-party service providers to deliver core Platform functionality. These integrations are described briefly below. In each case, the third party's own privacy policy governs how they handle any data they receive from your interaction with their service.

Game Providers: Games embedded on khalavip are delivered by licensed game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you launch a game, your session data is transmitted to the relevant provider's gaming servers. These providers operate under their own data protection frameworks and are audited by independent testing laboratories.

Payment Service Providers: Transactions processed through bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank are governed by those providers' respective terms of service and privacy policies. khalavip does not control and is not responsible for the data handling practices of these independent payment providers.

Analytics Services: We use privacy-respecting analytics tools to understand Platform usage. Where analytics involves any personal data, processing is governed by a data processing agreement with the analytics provider. Wherever possible, we configure analytics to operate on anonymised or pseudonymised data.

No Third-Party Advertising Networks: khalavip does not embed advertising network scripts, social media pixels (Facebook Pixel, Google Ads tags, TikTok Pixel, etc.), or retargeting trackers on the Platform. You will not be tracked across the internet for advertising purposes as a result of visiting khalavip.

khalavip reviews this Privacy Policy regularly and will update it from time to time to reflect changes in our data practices, changes in applicable law, or improvements in our security and compliance frameworks. When we make material changes to this policy, we will:

• Update the "Last Updated" date displayed at the top of this page
• Post a notice on the khalavip homepage or in the player account dashboard for a minimum of 30 days following a material change
• Where required by applicable law, seek renewed consent for any new or expanded data processing activities

Your continued use of khalavip following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with the updated policy, you should cease using the Platform and contact our support team to request account closure.

We encourage you to revisit this page periodically to stay informed about how khalavip handles your personal data. If you have questions about any past or current version of this policy, our support team is available 24/7 to assist you.