Responsible Gaming at
khalavip

khalavip is a gambling platform strictly intended for adults. You must be at least 18 years of age to register an account, make a deposit, place a bet, or use any feature of the Platform. This policy applies to all players across Bangladesh — including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

During the registration process, all new players are required to confirm that they meet the 18+ age requirement by accepting our Terms and Conditions. We take this obligation seriously. khalavip reserves the right to request age-verification documents — such as a Bangladesh National Identity Card (NID) or passport — at any time, including at the point of registration, before processing a withdrawal, or during a routine account review.

If we discover or have reasonable grounds to suspect that an account belongs to a person under 18, we will immediately suspend that account, freeze all funds, and conduct an investigation. Any winnings accrued by an underage player will be forfeited. Deposits made by an underage player will be returned (minus any bonuses claimed) once the investigation is complete.

We encourage parents and guardians in Bangladesh to use parental control software to prevent minors from accessing gambling sites. Free tools are available that can block access to online gambling platforms at the device or network level — see the Protecting Minors section below for further guidance.

Most players on khalavip enjoy gambling as a recreational activity — a form of entertainment with a defined budget, much like going to a cinema or a cricket match at the Shere Bangla National Stadium in Dhaka. However, for a small number of players, gambling can become a problem that negatively affects finances, relationships, mental health, and professional life.

Problem gambling does not always look dramatic. It can develop gradually, and the person experiencing it is often the last to recognise it. The following self-check list can help you honestly assess your gambling behaviour. If you answer yes to two or more of these questions, we strongly recommend using the tools described in this page and seeking professional guidance.

One of the most effective tools for maintaining control over your gambling spend is a pre-set deposit limit. khalavip allows you to define the maximum amount (in Bangladeshi Taka) that can be deposited into your account over a given time period. Deposit limits can be applied across all payment methods — whether you deposit via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank.

How Deposit Limits Work: When you set a deposit limit, our system tracks your cumulative deposits within the chosen period. Once the limit is reached, any further deposit attempts are automatically declined until the limit period has elapsed. You will receive a notification when you are approaching (at 80%) and when you have reached your deposit limit for the current period.

Reducing Your Limit: You can reduce your deposit limit at any time and the new, lower limit takes effect immediately. This is intentional — making it easy to reduce your spending requires no waiting period.

Increasing Your Limit: Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period from the date of the request. This cooling-off period is a standard responsible gaming safeguard. During those 7 days, your original, lower limit remains in force. This gives you time to reconsider the decision without the pressure of an immediate increase.

Suggested Deposit Limit Ranges for Bangladesh Players:

• Conservative: ৳500 – ৳2,000 per week
• Moderate: ৳2,000 – ৳10,000 per week
• Active: ৳10,000 – ৳20,000 per week (with enhanced KYC verification)

These are purely illustrative — the right limit is the one that fits comfortably within your disposable entertainment budget, never your essential household spending. If you are unsure what limit is appropriate, our support team is happy to discuss this with you confidentially and without judgment.

Self-exclusion is the most powerful responsible gaming tool available on khalavip. When you activate self-exclusion, your account is fully suspended — you cannot log in, deposit, place bets, or claim bonuses for the entire duration of the exclusion period. khalavip will also cease sending you any promotional emails or marketing communications for the duration of your self-exclusion.

Available Self-Exclusion Periods:

• 6 Months — suitable if you want a significant break to reassess your gambling habits
• 1 Year — recommended by problem gambling support specialists as a meaningful recovery period
• 3 Years — for players who feel they need a longer-term commitment to stop
• 5 Years — the maximum available period before an account can potentially be reopened
• Permanent Closure — if you wish to close your account permanently, with no possibility of reopening

How to Activate Self-Exclusion: You can initiate self-exclusion at any time by visiting the "Responsible Gaming" tab in your account settings, or by contacting support at support@khalavip (plain text — not a link) with the subject line "SELF-EXCLUSION REQUEST". Our team will confirm activation within 24 hours. Please note: self-exclusion is irreversible for the full chosen duration. We cannot lift it early, even if you request it. This is intentional — it is a firm commitment, not a temporary inconvenience.

What Happens to Your Balance: Any withdrawable balance remaining in your khalavip account at the time of self-exclusion activation will be returned to you via the payment method on file (bKash, Nagad, Rocket, Upay, or bank transfer) within 5–7 business days. Bonus funds and any associated wagering requirements are forfeited.

Attempting to Circumvent Self-Exclusion: If you are self-excluded, please do not attempt to create a new account using different personal details. If khalavip detects that a self-excluded player has registered a new account, that account will be immediately closed, all funds forfeited, and the matter logged with our compliance team. Self-exclusion is a commitment to your own wellbeing — we ask you to honour it.

Preventing access to khalavip by individuals under the age of 18 is a legal and ethical obligation that we take very seriously. We operate robust age-verification checks at the registration stage and at the withdrawal stage, and we actively monitor for account behaviour patterns that may indicate underage use.

For Parents and Guardians in Bangladesh: If you share a device or a home Wi-Fi network with children or teenagers, we strongly recommend taking the following steps to prevent accidental or intentional access to online gambling platforms:

• Install parental control software on shared devices. Free options are available for Android and iOS, as well as Windows and Mac computers.
• Enable SafeSearch and content filtering on your home router. Most modern routers (including those provided by Grameenphone Broadband, Banglalink, and Robi) support parental control settings in the admin panel.
• Keep your khalavip login credentials strictly private. Never allow children to use a device where your gambling account remains logged in.
• Enable PIN or biometric screen locks on mobile devices that have access to gambling applications or mobile browsers.
• Have an open, age-appropriate conversation with teenagers about the risks of gambling and the reasons why it is restricted to adults aged 18 and above.

Reporting Suspected Underage Gambling: If you believe a minor has opened or is using a khalavip account, please report this immediately to support@khalavip (plain text — not a link). Include as much detail as you are able to provide. We will investigate and respond within 48 hours.

khalavip maintains a dedicated responsible gaming support team that is separate from our general customer service operation. This team is trained specifically to handle sensitive enquiries about gambling-related harm, account controls, and self-exclusion requests with the care, discretion, and urgency they deserve.

You can reach our responsible gaming team at any time — including during Eid al-Fitr, Eid al-Adha, Pohela Boishakh, Victory Day (December 16), Independence Day (March 26), and all other Bangladesh public holidays — via the contact details below:

• Email: support@khalavip (plain text — not a link). Use the subject line "RESPONSIBLE GAMING" so your message is prioritised and routed directly to our specialist team.
• Response Time: All responsible gaming enquiries are acknowledged within 2 hours (Bangladesh Standard Time, UTC+6) and fully resolved within 24 hours where technically feasible.
• Self-Exclusion Requests by Email: Send a message with the subject line "SELF-EXCLUSION REQUEST", include your registered account username and the desired exclusion period, and our team will action the request immediately on receipt.
• Deposit Limit Requests by Email: Specify the limit type (daily, weekly, monthly), the amount in BDT, and the desired start date. Our team will confirm activation within 24 hours.

All communications with our responsible gaming team are handled in strict confidence. Nothing you share with this team in the context of a responsible gaming enquiry will be shared with third parties, used for marketing purposes, or held against your account in any way.